Deciding which phone system is best for your business communications needs basically comes down to your needs and what resources you have available at the time. Money to invest and cost are usually a priority when determining, but more importantly are your goals and needs. Every business needs to be able to communicate in a professional and RELIABLE manner. Modern features like Voice Mail, Internet Connectivity, Digital Telephony and programmable systems with forwarding and “speech to text” are becoming the standards for business communication. Another consideration is what type of staff does your business employ? If you go with a large complicated system then you would need capable IT staff to implement and maintain it. Programming can be technical and not understood by typical office staff. Local service providers also play a factor. Make sure you are aware of who are your telephone dial-tone providers are. Are they offering older copper cabling, new high speed cable phone connectivity or even high speed internet connections. Knowing this information is one of the most important as VoIP systems require a strong reliable internet.
Which phone system is right for my business?
What is the use of PABX?
Short for Private Automated Branch Exchange, this telephone network is commonly used by call centres and other organizations. PABX allows a single access number to offer multiple lines to outside callers while providing a range of external lines to internal callers or staff. An IP PBX is a private branch exchange (telephone switching system within an enterprise) that switches calls between VoIP (voice over Internet Protocol or IP) users on local lines while allowing all users to share a certain number of external phone lines.
How do SIP phones work?
An IP phone is designed to communicate over an Ethernet LAN network connection. … Almost no other IP phones would work on the proprietary IP PBX. The creation of the SIP standard helped change the IP phone landscape. SIP is a standard signalling protocol, a commonly implemented standard for VoIP.
Do I have to have a phone line for NBN?
With an NBN connection there is no need to keep an active telephone service. NBN broadband plans & bundles can be provided with no need to pay for traditional telephone line rental. … If you have an existing copper telephone line connected to your property, NBN will use this for NBN.
What is Porting?
Porting is the term used when transferring your phone number from one telephone provider or location to another, meaning that the number stays with you and people contacting you won’t have to learn a new number. To port your number, we will contact the Telecommunications Company that you are with; or are switching to who will arrange a handover of that number and assign it to your account.
The distinguishing characteristic of a financial lease is that you own the asset and commit to a regular payment schedule for the term of the lease. At the end of the lease you will pay the finance company a once off amount (known as the residual), to complete the transaction.
The monthly payment schedule will include an interest charge for the financing of the phone system.
A lease cannot be cancelled without some penalty and you will need to enter into a separate service agreement for the equipment with your phone dealer.
The taxation treatment of the telephone system will be related to the depreciation schedule for the equipment and the interest component. You should consult your tax advisor for more detail on this.
One of the main advantages of rental is you reduce the obsolescence risk on your phone system as you do not technically own the asset.
At the end of the term of the agreement, you can either upgrade your telephone system to the latest technology or negotiate a reduced rental on your existing equipment if it still suits your requirements.
The monthly rental payment will usually be more expensive than a financial lease;
The rental agreement will also include e arly cancellation penalties .
If you require service support on your equipment, the service charge can be built into the monthly rental fee.
Taxation treatment is simpler with the monthly pa yment fully expensed.
You need to check that additional handsets and other expansions you will require during the rental term, can be easily added to the rental agreement.
NBN Coverage in your area?
To find out of your address is covered by the NBN network, you can check here. https://www.nbnco.com.au/iframe/rollout-map
In instances where your address for work or home isn’t covered you can sign up for notifications from NBN Co to be notified when it is available in your area.
Faults Procedure: NBN Faults
If you have a problem with your NBN internet, try the following;
Power off the NBN box on the wall, the router & switch. Turn back on after 5 minutes. (Note: it may take up to 15-20 minutes for everything to come back online)
Plug a computer directly into the NBN box (bypassing the router / modem). If this works, your problem is with the router / switch. If the issue continues, contact CommanderNT for support.
What networks do we use?
Commander Mobile Phone and Mobile Broadband services are delivered over the Optus 4G and 3G/HSDPA GSM networks depending on the plan you select and subject to network availability.
Commander Fixed Phone and Data services are delivered over own network or where our network is not available, using wholesale services supplied to us by Telstra.
Commander fibre services are delivered using the NBN Co Ltd fibre network.