NBN Plans

*nbn50, Fixed Wireless Plus (FW+) and nbn100 refer to the nbn’s wholesale speed tiers provided to us by NBN Co Ltd. Each of these speed tiers has a theoretical maximum attainable speed of 50, 75 or 100 Mbps respectively outside of peak hours. It’s unlikely that you will experience these speeds. The actual speeds that you experience may be slower than the theoretical maximum for your technology type and speed tier due to factors such as the quality and layout of copper wiring forming part of your connection and electrical interference. For FW+ the signal strength or obstruction to line of sight, weather conditions like extreme heat and heavy rain or the capacity and the demand on the nbn Fixed Wireless tower and network can also be factors. For Fixed Wireless (FW), FTTB, FTTC & FTTN customers, until your service is connected we are unable to confirm your maximum attainable speed. If your line does not support your chosen connection tier we will inform you and offer to change your connection tier or terminate your service. Fixed Wireless speeds may be significantly impacted by congestion.

**4G Backup (max. speeds up to 12/1Mbps) support basic web browsing and voice calls. Subject to Optus 4G mobile coverage availability. Only with Commander Business Modem (AR129).

^Not available on Fixed Wireless.

^#A $200 non-return handset fee applies if handset not returned within 30 days of service cancellation.

1. NBN and NBN Co, and Powered by the NBN are trademarks of NBN Co Limited and used under licence.
2. Not available in all areas or to all customers. Only available in premises pre-installed with fibre technology.
3. All plans are subject to a 24 month agreement. Early termination fees of 50% of the monthly access fee, by months remaining on the agreement will apply.
4. A valid ABN is required to be eligible for these plans.
5. Monthly Access Fees are subject to a pro rata calculation in your first month of activation.
6. Fibre to the Business Services are provided to the first telephone point in your premises; Standard installations are completed without charge to you. Non-standard, additional or subsequent installations including but not limited to NBN Professional Install or Valet Offerings may require you to pay additional charges. Any cabling that is required in your premises beyond the Network Boundary Point is your responsibility.
7. If you take up a Fibre to the Business service, you may not be able to move back to a copper service.
8. A 240-volt power supply may be required. In the event of a power outage, your services will not work unless you maintain a back-up battery.
9. Commander Business Gateway upfront charge is $129.00 on a 24 month contract and $0.00 on a 36 month contract. A $19.95 shipping and handling fee applies.
10. Total Minimum Cost includes Monthly Access Fee over 24 months.
11. Commander Standard Form of Agreement and Acceptable Use Policy applies to our NBN Fibre Broadband services and can be found on our website at Customer Terms.
12. Enhanced SLA terms only apply when purchased.
13. Direct debit is the preferred method of payment. All other payment types incur a $3.95 non-direct debit surcharge. Credit card surcharges apply.
14. If you’re in a newly constructed building and not already connected to the nbn, nbn Co may charge you a once-off New Development charge of $300 (inc GST).
15. For FTTB, FTTC & FTTN customers, until your service is connected we are unable to confirm your maximum attainable speed. If your line does not support your chosen connection tier we will inform you and offer you alternative options.
16. Pricing is inclusive of GST. Pricing and plan features correct as of 1 November 2018. Commander is a registered trademark of M2 Commander Pty Limited ABN 85 136 950 082.